Frequently asked questions

Less than you'd expect, but not nothing. At the start, we ask for a conversation about your goals and your audience. After that, you review the design and supply the content. In practice, delivering text and images often determines the timeline, which is why we plan it in advance.

Both. Our office is in the Netherlands. For UK clients we work entirely remotely. Communication is in English, and the one-hour time difference means meetings and deliveries are easy to coordinate.

Yes. We work with a staging environment where you can see how the project is progressing at any time. You don't have to wait until delivery to know what you're getting.

We work with fixed prices per project or with hour bundles. For a new website or shop, we prepare a proposal with a fixed price in advance, so you know where you stand. For smaller tasks and one-off adjustments, you can purchase hours that you use when you need them.

For build projects, no. You receive a proposal, you accept it, and that's that. We only make fixed agreements for maintenance, in the form of a maintenance contract or an SLA with defined response times and availability.

That happens often, and it's not a problem. If something comes up that falls outside the proposal, we agree on the additional costs with you beforehand. You won't be hit with surprises afterwards.

It depends on what you need. The scope of the project, the degree of customisation and the number of integrations determine the price. Get in touch for an indication, and in a conversation we'll analyse what your project requires.

You do. You own one hundred per cent of your website, including the code, the content and the domain. We build it, but it is never ours.

Yes, at any time. We don't work with a proprietary platform that locks you in and we don't withhold any access. If you want to switch, you simply transfer the website to the next agency, with everything included.

Yes. You receive admin access to your own WordPress environment, and the website runs on hosting in your name. We have access to carry out our work, not to hold anything back.

Then maintenance stops and your website continues to work. You don't need to migrate or repurchase anything. We do recommend arranging maintenance elsewhere, because a WordPress site without maintenance becomes slow and vulnerable within a year.

We build websites that are technically sound: fast, well-structured and with the right configuration for search engines. That is the foundation on which visibility rests. What we don't do is ongoing SEO campaigns, link building or content marketing. If you're looking for that, we'll help you find a specialist.

It's possible, but we generally advise against it. We fully complete the design before building, and precisely because we build it ourselves, we don't design anything that is technically impossible or that slows the site down.

Yes. If you have a brand identity, we translate it to the web. If you don't, we create a design that suits your company and your audience.

Yes. We start with an audit of the code, plugins, update status and hosting. From that we determine what needs to be addressed before establishing agreements. Sometimes something needs fixing first before regular maintenance makes sense; we'll let you know.