We're currently building
Online shop for animal feed brandWordPress migration for law firmWooCommerce integration with Exact OnlineElementor website for architecture practiceMultilingual website for export companyWordPress maintenance for hospitality chainBespoke plugin for property platformOnline shop with stock integration for retailerOnline shop for animal feed brandWordPress migration for law firmWooCommerce integration with Exact OnlineElementor website for architecture practiceMultilingual website for export companyWordPress maintenance for hospitality chainBespoke plugin for property platformOnline shop with stock integration for retailer
WP Agency
WP Agency

Technical WordPress agency for websites, WooCommerce shops and integrations. A dedicated team for new projects and ongoing development, based in the Netherlands.

WP Agency expertise

WooCommerce specialist for support and maintenance

A fault in your shop costs revenue immediately. Payments that don't go through, stock that doesn't match, a checkout page that freezes. We fix it, even if we didn't build your shop. On business days we respond within four hours.

Discuss your enquiry

Tell us what you'd like to achieve. We'll advise you on the approach.

WooCommerce shop supported by WP Agency

Built around your organisation

When should you call us?

With a shop, every minute that something isn't working counts. A payment that doesn't come through, an order that doesn't reach your fulfilment partner, or a checkout page that freezes on mobile: those are not things that can wait until next week.

We fix WooCommerce problems and carry out adjustments, even if we didn't build your shop. You don't need to be an existing client and you don't need to sign a long-term contract.

Have a regular WordPress website rather than a shop? Take a look at WordPress support.

What we do for you

What we help with

Payment integrations that aren't working
Mollie no longer processing transactions, card payments coming back as failed, or a payment method that has suddenly disappeared from the checkout. We find out where it goes wrong — whether that's the plugin, the provider or the configuration — and get payments flowing again.
Orders that aren't coming through
An order that appears in WooCommerce but doesn't arrive in your ERP or at your fulfilment partner. We trace where the connection stalls and restore the link, so orders flow automatically again instead of being retyped by hand.
Stock that isn't syncing
If you sell through multiple channels or your stock runs via an external system, quantities can get out of sync. We restore the synchronisation so your shop doesn't sell products that aren't in stock.
Checkout page that freezes
A checkout that doesn't work on mobile, extra fields getting in the way or a step that makes visitors abandon. We fix technical problems and remove barriers that cost conversions, so more visitors actually complete their order.
WooCommerce updates that break something
An update to WooCommerce, a payment plugin or a theme can break working functionality. We find out which update caused the problem, fix it and make sure your shop runs stably again.
New functionality
An additional payment method, a custom product structure or a connection to a new system. Because we work in WooCommerce daily, we can deliver most extensions quickly.
View our WooCommerce shops

Technology in practice

See what we build for our clients.

All projects
Website of Cavalor

Cavalor

One platform, five languages.

  • Multilingual
  • Dealer locator
The question
Rebuild an international website and present products and points of sale in a clear way.
Our solution
A WordPress rebuild with structured product information, a custom dealer locator and five language versions.
What it delivers
Visitors find products and dealers in their own language.
View the approach
Website of Blue Destination · KVK Bonaire

Blue Destination · KVK Bonaire

From application to publication.

  • Bespoke
  • Automation
The question
Let businesses apply for a quality mark, with review before they appear on the website.
Our solution
A business directory with application form, review process and automatic publication upon approval.
What it delivers
An approved participant doesn't need to be added to the site manually.
View the approach
Website of CreditDevice

CreditDevice

Control over content and enquiries.

  • Knowledge centre
  • CRM integration
The question
Replace an outdated website that the marketing team struggled to manage themselves.
Our solution
A rebuild with a knowledge centre, reusable components and forms connected to the CRM.
What it delivers
The team manages the content themselves and enquiries go straight into the CRM.
View the approach

How our support works

You purchase an hour bundle that you use when you need it. No subscription that runs while nothing is happening, and no surprises afterwards.

Report your question by email or phone; we’ll estimate how much time it will take before we start. For visual changes we use a pin-dropping tool with which you place annotations directly on your own website. You mark what needs to change and write what you want, so there are no ten emails back and forth about which button you mean exactly.

On business days we respond within four hours. For those who need firmer agreements on response time and availability, an SLA is available.

Good to know beforehand

Frequently asked questions about WooCommerce support

Can't find your question? Put it to us.

Can you help if my shop was built by another agency?
Yes. We familiarise ourselves with the existing setup and tackle the problem. If during the work we discover something fundamentally wrong with the shop, we'll tell you honestly so you can make an informed decision.
My payment integration has stopped working — how quickly can it be fixed?
On business days we respond within four hours. A broken payment integration takes priority, because every visitor who can't check out costs you revenue directly. In most cases the problem is resolved the same day.
Can I come to you for small adjustments to my shop?
Yes. An extra field on the product page, a change to the checkout or an adjustment to the shipping rules. You purchase an hour bundle and use it when you need it.
What if a WooCommerce update breaks my shop?
We find out which update caused the problem and fix it. To prevent this in future, you can place your maintenance with us — then we run updates on a staging environment first before they go live.
Do you also provide ongoing WooCommerce maintenance?
Yes. For a shop that's especially important, because a fault directly costs orders. Take a look at WordPress maintenance for what we do and how we approach it.

Bespreek je vraag over woocommerce specialist for support and maintenance

Waar kunnen we je bij helpen?

Vertel over je plannen of de vraag waar je tegenaan loopt. Vermeld eventueel je huidige website en gewenste planning. We nemen contact op om de mogelijkheden te bespreken.